Privacy Policy

1. Who This Policy Applies To

This Privacy Policy applies when you visit kingtv.org, use the KING TV client or billing areas, contact support, request a free trial, place an order or use a KING TV service.

For the personal information that KING TV decides how and why to process, KING TV acts as the data controller. Privacy questions can be sent to [email protected].

2. Personal Information We May Collect

Depending on how you use the website or service, we may collect:

• Identity and contact information: first name, last name, email address and information included in your messages.
• Account and order information: account identifiers, selected plan, invoice details, payment status, order history, renewal history and service status.
• Device and setup information: device type, application choice, device identifiers or MAC address when you choose to provide them, playlist or portal requirements and connection count.
• Trial and anti-abuse information: trial history, email-domain information, IP address, country or approximate region, device and network signals, duplicate-request indicators and moderation notes.
• Technical information: IP address, browser type, operating system, referring page, pages visited, timestamps, server logs, error logs, security events and cookie identifiers.
• Support information: support requests, troubleshooting details, screenshots, attachments and communications with us.
• Payment-related information: selected payment method, transaction reference, currency, amount and confirmation status. Full card details or cryptocurrency wallet credentials are normally collected directly by the relevant payment provider, not by KING TV.

Please do not send passwords for banking services, full payment-card details, cryptocurrency seed phrases, private keys or other information that support does not need.

3. How We Collect Information

We collect information:

• directly from you when you submit a form, create an account, order, pay, contact support or provide device details;
• automatically through website, server, security, analytics and cookie technologies;
• from payment providers when they confirm or update a transaction;
• from service, hosting, fraud-prevention and technical providers that help us operate safely; and
• from publicly available or lawful sources when reasonably necessary to prevent fraud, abuse or security threats.

4. Why We Use Personal Information

We may use personal information to:

• create and manage accounts;
• review free trial requests and prevent duplicate or abusive trials;
• process orders, invoices, payments, activations and manual renewals;
• deliver service credentials, setup guidance and customer support;
• confirm device and connection requirements;
• protect accounts, investigate misuse and secure our website and systems;
• detect fraud, payment abuse, account sharing, restreaming and policy violations;
• monitor performance, repair errors and improve the website and service;
• keep business, tax, accounting and transaction records;
• communicate important service, legal, security or account information; and
• comply with legal obligations and enforce our agreements.

5. Legal Bases for Processing

Where data protection law requires a legal basis, we rely on one or more of the following:

• Contract: processing needed to take steps at your request, complete an order, provide the service or support your account.
• Legitimate interests: operating and improving KING TV, securing systems, preventing fraud and abuse, responding to support requests and protecting our legal rights, provided those interests are not overridden by your rights.
• Legal obligation: processing needed for tax, accounting, regulatory, court, law-enforcement or other legal requirements.
• Consent: processing based on your permission, including certain non-essential cookies or optional communications where consent is required.

6. Trial Review, Fraud Prevention and Security Checks

KING TV may use account, device, email-domain, payment and network signals to identify duplicate trials, fraud, account sharing, restreaming, attacks or other abuse. These checks may cause a request or order to be manually reviewed, delayed, declined, limited or suspended.

Where required by law, you may contact us to request information about a decision and ask for human review.

7. Payment Providers

Payments are completed through independent payment providers. The provider you select may collect information such as payment-card details, bank information, billing information, identity-verification information, cryptocurrency transaction details or wallet addresses under its own privacy policy.

KING TV generally receives only the information needed to identify the order and confirm whether payment was completed, pending, cancelled, refunded or disputed.

8. Cookies and Similar Technologies

Cookies are small files stored by your browser. We may use:

• Essential cookies: needed for security, sessions, account login, checkout, language preferences and core website functions.
• Preference cookies: used to remember settings and improve convenience.
• Analytics cookies: used to understand page use, performance and errors.
• Security cookies: used to identify suspicious traffic, protect forms and prevent abuse.

Where required by law, non-essential cookies are used only after appropriate consent. You can also control cookies through your browser. Blocking essential cookies may prevent account, checkout or other website features from working correctly.

9. Analytics and Website Improvement

We may measure which pages are visited, how visitors move through the website, how long pages take to load and whether errors occur. We use this information to improve content, navigation, compatibility, security and performance.

Analytics information may be aggregated or pseudonymised where reasonably possible.

10. When We Share Personal Information

We may share only the information reasonably necessary with:

• hosting, content-delivery, security and infrastructure providers;
• billing, payment, fraud-prevention and transaction providers;
• email-delivery, support, analytics and website-service providers;
• professional advisers such as accountants, auditors or legal advisers;
• authorities, courts or regulators where disclosure is legally required; and
• a buyer, successor or adviser involved in a genuine business transfer, subject to appropriate confidentiality and legal safeguards.

Service providers are permitted to use personal information only for the services they provide to us or as otherwise allowed by law. KING TV does not sell personal information.

11. International Data Transfers

Some providers or technical systems may process information outside your country. Where data protection law requires safeguards for an international transfer, we use an appropriate legal mechanism or work with providers that offer suitable protections.

12. How Long We Keep Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected. Retention depends on factors such as:

• whether your account or subscription remains active;
• the need to provide support or investigate a problem;
• fraud, duplicate-trial, account-abuse and security prevention requirements;
• payment, tax, accounting and record-keeping obligations;
• legal claims, disputes, chargebacks or enforcement needs; and
• technical backup and deletion cycles.

When information is no longer required, we delete, anonymise or securely isolate it, subject to legal and technical limitations.

13. Security

We use reasonable technical and organisational measures to protect personal information. These may include access controls, encryption in transit, monitoring, backups, account protections and security logging.

No online service or storage method can be guaranteed completely secure. You should use a unique password, protect your email account and avoid sharing service credentials.

14. Your Data Protection Rights

Depending on the law that applies to you, you may have the right to:

• ask for access to personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• ask us to delete information in certain circumstances;
• restrict or object to certain processing;
• receive certain information in a portable format;
• withdraw consent where processing is based on consent; and
• complain to your local data protection authority.

To make a request, contact [email protected]. We may need to verify your identity before completing the request. Legal exceptions may apply.

15. Children

KING TV is intended for adults aged 18 or over. We do not knowingly request accounts or orders from children. Contact us if you believe a child has supplied personal information.

16. Third-Party Websites, Applications and Trademarks

The website may refer or link to third-party devices, applications, payment pages or services. Their privacy practices are controlled by them, not by KING TV. Review their privacy policies before supplying personal information.

Third-party names, logos and trademarks remain the property of their respective owners. Their appearance does not imply affiliation or endorsement unless expressly stated.

17. Changes to This Privacy Policy

We may update this Policy to reflect legal, technical, security or service changes. The updated version becomes effective when it is posted on this page. Material changes may also be communicated by another reasonable method where required.

18. Contact Us

Privacy questions and requests can be sent through our Contact page or by email to [email protected].