SMART STB PORTAL SETUP

Set Up KING TV In The Smart STB App

Use this guide only when your activation email contains a portal URL and KING TV support asks for the Virtual MAC shown by Smart STB.

Start Smart STB Setup Contact Support
Portal and Virtual MACSmart TV appSupport available 24/7
PORTAL PLAYER
SMART STB
You need two matching detailsThe Virtual MAC displayed by the app and the complete portal URL from your activation email.
BEFORE YOU CHANGE SETTINGS

Confirm This Is The Correct Guide

Smart STB does not include television service. It acts as a portal player and must be configured with the details supplied for your KING TV account.

CORRECT FOR THIS GUIDE

Portal URL And Virtual MAC

Continue when support requests the Virtual MAC and your email contains a complete portal URL.

USE AN APP GUIDE

Server, Username And Password

Open IPTV Smarters or another username-login app when your email contains all three fields.

Open Smarters Guide
USE A PLAYLIST APP

Complete M3U Link

Open Smart IPTV, SS IPTV or SET IPTV when the app and email use an M3U playlist rather than a portal.

Open Smart TV Guide
Do not change the Virtual MACSend the exact Virtual MAC shown by the app. Changing it after registration can cause an STB blocked or device not authorised message.
STEP 1

Find And Send The Virtual MAC

The Virtual MAC is generated by the Smart STB app. It is not necessarily the television Wi-Fi or Ethernet MAC.

1

Install Smart STB

Open the television app store, search for Smart STB and install the official application.

2

Open Device Information

Open the app, press OK or centre when required, then open System Settings and Device Info.

3

Write Down Virtual MAC

Copy the Virtual MAC exactly. Also note the Software ID when support requests it for app licensing help.

4

Send It To Support

Reply to the order email or use the contact page. Include the television model and a clear photo of Device Info.

STEP 2

Enter The Portal URL Exactly

The menu wording can vary. The usual path is System Settings, Portals, Portal 1.

1

Open System Settings

Press OK or the centre button while the app is loading, then select System Settings.

2

Open Portals

Enable Portal 1 when an on or off option is shown. Use one portal unless support says otherwise.

3

Enter A Portal Name

Use KING TV or another short name you will recognise.

4

Enter Portal 1 URL

Delete the old address and enter the complete portal from your email, including http:// or https://, port and final path.

5

Save The Portal

Use the green or F2 key when shown. Otherwise press Back or Return and confirm with OK.

6

Make It Default

Select Portal 1 as the default portal, close the app completely and open it again.

Wait while the portal loadsThe first start can take longer while menu and guide information is downloaded. Avoid repeatedly pressing the remote.
SMART STB TROUBLESHOOTING

Use The Correct Fix

Do not change the Virtual MAC or buy another app before checking these causes.

STB BLOCKED

Verify Registration

Send support a photo of Device Info so the registered Virtual MAC can be compared with the app.

PORTAL NOT LOADING

Check Every Character

Confirm the complete portal, remove spaces and restart the app and television.

APP TRIAL EXPIRED

Check Smart STB Licensing

The Smart STB app licence is separate from KING TV. Use the official Smart STB account or support resources for app activation.

Open Smart STB Website
BUFFERING

Restart The Network

Restart the television and router. Use Ethernet or stronger 5 GHz Wi-Fi where available.

WORKS ON HOTSPOT

Check Home Internet

Open the connection guide when the portal works on another network.

Open Connection Help
SCREEN DOES NOT MATCH

Send A Photo

Tell support the TV model, app version and exact menu shown. Do not guess or change advanced values.

Contact Support
SMART STB QUESTIONS

Smart STB Setup FAQ

Open a question to view the answer.

What is the Virtual MAC?

It is the portal device address generated by Smart STB. Find it in System Settings and Device Info.

Is Software ID the same as Virtual MAC?

No. Software ID is used for Smart STB app licensing. KING TV portal registration normally uses the Virtual MAC requested by support.

What should I enter as Portal 1 URL?

Enter the complete unique portal address from your KING TV activation email. Do not use an example address.

Does KING TV include the Smart STB app licence?

No. Smart STB is a separate third-party application and its licence is controlled by its developer.

Does KING TV renew automatically?

No. KING TV subscriptions are manually renewed. No automatic renewal charge is taken.

STILL NOT CONNECTING?

Send The Virtual MAC, TV Model And Error

Include a photo of Device Info and the exact message shown by Smart STB. This allows support to compare the registered portal details quickly.

Contact Support View Smart TV Guide View Plans
REAL SCREENS FROM THE ORIGINAL KING TV GUIDE

Use These Pictures To Confirm The Correct Menu

The Smart STB wording can vary slightly by television and app version. These original screenshots help you recognise the activation and portal screens.

Smart STB activation screen showing the app information

Activation And Device Information

Use this screen to locate the activation information requested by Smart STB. Do not copy example values from the picture.

Smart STB portal setup screen

Portal Setup Screen

Enter only the unique portal URL supplied in your KING TV activation email and keep the complete address unchanged.